How to download pattern files: <Back to Shopping info
Once you have placed your order, you can retrieve your patterns in 3 easy steps.
1. Check your email. Within minutes you will receive your password and a link to "your account" page where the pattern files will be waiting for you. .jpg)
2. Click on the file and "Open". You will be prompted for your password. 
3. Print out your pattern and save your file onto your computer.
To be able to download your files you need:
1. To provide a valid email address. You will receive important information by email, including your password, which you will need to open your files.
2. If you have a "spam filter" that rejects automated emails, we recommend you add the following address to your contacts, address book or white list.
contact @ creativepoppypatterns.com (please do not cut/paste but type without the spaces around @)
3. You will also need Acrobat Reader (5.0 or a more recent release).
Acrobat Reader is preinstalled on most computers. To check if you do have this program, click on "Start" (bottom left of screen), then "All programs" and see if it is listed in the programs already installed on your computer. If it is missing, or if you have an earlier release (such as Adobe Reader 4.0), you can download it for free by clicking on the "Get Adobe Reader" icon below. 
Troubleshooting:
>> Step-by-step guide to downloading patterns and resolving common problems
Creative Poppy's Customer service is dedicated to help you solve any kind of issue you might encounter. Do not hesitate to contact us. We will get back to you as quickly as possible and make sure that you access the patterns you purchased and are soon busy stitching!